Privacy Policy
HELIO SOLAR POWER PRIVACY POLICY
Most Recent Update: April 12, 2024
This Privacy Policy explains how Helio Solar Power LLC collects, uses and discloses personal information of its customers, prospective customers, and visitors to its website at www.heliosolarpower.com
COLLECTION OF PERSONAL INFORMATION
Information collected directly from you: We may collect personal information directly from you, for example [through a web form, during an online or in-person registration, while making an appointment, while setting up a service request with us, when you contact us for customer support, or at contract signing.] Personal information we collect directly from you may include [first and last name, address, email address, and phone number.]
Information collected from your device: Our website may use tracking technologies such as cookies, web beacons, pixels and other similar technologies to automatically collect certain information from your device, including for example [your IP address, browser and operating system information, geographic location, referring website address, and other information about how you interact with the website.] Our website may also use cookies to personalize your experience and enable certain feature [such as keeping track of live chat conversations.] You may disable cookies in your web browser however parts of our website may not function properly. More information about blocking and deleting cookies is available at http://www.allaboutcookies.org. Our email campaigns may also use tracking technologies such as web beacons, pixels and other similar technologies to automatically collect certain information such as your IP address, browser type and version, and email engagement statistics.
Information collected from our advertising partners: We may collect personal information about you from our advertising partners. Personal information we collect from our advertising partners may include [your demographic information, electric power usage, utility rates, and geographic location.]
USE OF PERSONAL INFORMATION
We use information collected directly from you to provide you with [our products and services, customer service and support, and other relevant information.] We may also use this information to market our products and services to you, including by email and text message subject to your consent.
We use information collected automatically from your device [to provide our website to you, to optimize our website, to help in service requests, and to assist with our advertising and marketing efforts.]
We may also use information collected from you and information collected from your device to send you updates to requests made through our web forms or live chat feature.
We use information collected from our advertising partners to [market our products and services to you.]
DISCLOSURE OF PERSONAL INFORMATION
We may use third-party service providers to assist us with providing and marketing our products and services to you and we may share your information with such third parties for these limited purposes.
- We use WP Engine to help us understand how visitors interact with our website. WP Engine uses and processes your information in accordance with its privacy policy available at https://wpengine.com/legal/privacy/
- We use Quickbooks as our payment processor. Quickbooks uses and processes your payment information in accordance with its privacy policy at https://quickbooks.intuit.com/hk/privacy/
- We use DemandIQ-Hero for our email and text message communications for potential new customers. For more information about how we may use your information with DemandIQ-Hero and the information that may be collected through this software, see DemandIQ’s Hero Privacy Statement at https://www.demand-iq.com/privacy-policy
- We use Enerflo for our email and text message communications for current clients. For more information about how we may use your information with Enerflo and the information that may be collected through this software, see Enerflo’s Privacy Policy at https://enerflo.com/privacy
We may also share your personal information if necessary to comply with applicable laws and regulations, to respond to subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
EMAIL AND TEXT MESSAGE COMMUNICATIONS
If you wish to unsubscribe from our email campaigns or updates, please click on the Unsubscribe link at the bottom of any marketing email from us.
If you wish to stop receiving text messages from us, reply STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any text message sent from us. For more information, see our Mobile Messaging Terms and Conditions at www.heliosolarpower.com/mobiletos
You may have the right to request access to the personal information we hold about you or to request that your personal information be corrected or deleted. To exercise any of these rights, please contact us at 888.424.3546 or by email at [email protected].
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy at any time. Please review it frequently. ,
CONTACT INFORMATION
If you have any questions about this policy or our privacy practices, please contact us at 888.424.3546 or by email at [email protected].
